Kostor products are designed with quality and durability in mind. Find out how to use your warranty and report any issues.
The warranty covers factory defects and hidden damage caused by the product itself. It does not cover damage resulting from misuse, transport, or third-party actions.
The warranty is valid for 24 months from the date of purchase. Details on warranty periods for individual products are available on their product pages.
To make a warranty claim, you need to provide proof of purchase (receipt or invoice) and have used the product according to the manual and manufacturer’s guidelines.
To file a claim, contact us using the contact form on our website. Our team will get back to you to confirm receipt and agree on next steps.
Kostor products can be sent to our service center. Warranty repairs are free of charge. Additional services (e.g. maintenance, installation) are paid, pricing available on request.
The standard repair time is 14 business days. If replacement parts need to be ordered, this can extend to up to 30 business days.
Contact us via the contact form and we’ll help you find another way to verify your purchase.
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